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Frequently asked questions
Why did my collection switch to Manual sort?
Shopify only allows apps to reorder collections that use Manual sort. ShopTidy remembers your original sort (for example Price, low to high), keeps applying it, and moves sold-out products to the end. Turning off Sold-out Sink restores the original sort.
Which products appear on the Restock list?
Active products whose variants track inventory and are at or below their reorder point. On Pro, variants with sales in the last 60 days use units per day × (lead time + safety days); others use your Minimum. Gift cards and products that don’t track inventory are excluded.
How is Listing age calculated?
From the date the product was first published, so it reflects listing age rather than sales. No recent sales (Pro) uses order dates and line-item quantities to find variants with stock that haven’t sold in 30, 90 or 180 days.
What order data does ShopTidy read?
Only order dates, cancellation status and line-item quantities for the last 60 days. ShopTidy never reads customer names, emails, addresses or payment details.
What happens when I uninstall?
Turn off Sold-out Sink first so collections return to their original sort. Your data is deleted within 48 hours of uninstalling.